OrangeHRM launches the Platinum Support Plan

OrangeHRM has complemented the support service offering by introducing Platinum Support, a premium service package comprising of a broad selection of support activities.

This support plan is designed to maximize the convenience of the daily use of OrangeHRM by providing a palette of highly efficient support and value adding services. With the Platinum Support plan customers will have their email requests responded within 24 hours as well as a 24/7 access to support via phone with a dedicated support engineer answering questions and concerns.

OrangeHRM also offers a variety of training assistance to the Platinum Support users. This includes training videos providing hands-on guidance in getting started with the product and using the different modules. The training services also include free access to upcoming webinars as well as the possibility to have onsite customized trainings based on the customers’ needs. Additional benefits include a set of customizations, e.g. company logo or a branded product interface as well as priority bug fixes upon demand.

The Platinum Support offering’s aim is to raise the customer relationship to a new level by involving the clients into the development process. Functionalities for the upcoming releases will be discussed with the Platinum support customers, who are encouraged to have their say in determining the next steps of OrangeHRM.